Throughout the years, we've come across lots of questions about our products. For your assistance in placing an order, we listed the most popular ones. Of course, we're available by phone or email if your question didn't make the top eight. Top Eight Frequently Asked Questions: 1. What is your usual turnaround time? 2. How much will artwork or text cost me? 3. Will my items be individually boxed? 4. What shipping method do you use? 5. What's your minimum order quantity? 6. What's your general export packing? 7. What's your principles on samples? 8. Can I see my layout before it is engraved? What is your usual turnaround time? Our usual turnaround time is 25 to 30 working days after receiving your deposit of the order or L/C. We will make every attempt to meet your deadline within this time frame. Back How much will artwork or text cost me? All of our items are priced to include "basic" engraving. In most cases, basic engraving includes up to 8 lines of text and you will not incur any additional engraving costs. However, in some cases where several lines of text are needed or intricate engraving is necessary, an additional engraving charge will be assessed. Our customer service will alert you to additional charges within 2 working days if an order is placed. Artwork can be sent as .eps, .jpg, .tif, or as a word or PowerPoint attachment. If there are difficulties, our artwork department will contact you.   Back Will my items be individually boxed? Yes! All our products will first cling wrapped and then in a box with silk foam or velvet inside. These items are designed to protect the item through the rigors of shipping. Decorative gift box is available at no additional charge. Back What shipping method do you use? For sample delivery, we generally ship via DHL, UPS and FedEx, or by air. Shipping method sometimes are determined by our clients. For large orders, our customer practice is to ship by sea. Our Customer Service will offer you more information about shipping.   Back What's the minimum order quantity? Our minimum order quantity is 100pcs each item. However, this does not mean that you have to place this quantity at the first time. We welcome you to place a small trial order or sample order first just to test our quality and service. Back What's your general export packing? All our exporting goods are strictly and strongly packed with a view to avoid any unnecessary breakage. If no specific request from our customer, we generally pack the goods with our normal packing material. For gift box packing, there is no additional cost. Please be sure to let us know which packing your prefer.   Back What's your principle on samples? For samples of our current designs, there is no charge for sample making fee. In most cases, samples are free of charge when freight is collect. Most of our clients are willing to supply us their DHL, UPS or Fedex number. Sometimes, if the samples are in high value, it is supposed to charge sample fees refundable only if minimum order is placed. Our Customer Service will alert you to this charges within 2 working day. There is another situation that some of our clients have their own design that would like us to process. Regarding this request, we will charge a different sample mold fee according to the techniques of the artwork. This will be discussed when we receive the picture of the artwork and will let you know how much we will charge within 2 working day. Also, this fee is refundable depending on the quantity of your order.  Back Can I see my layout before it is engraved? When we receive the sample mold fee, we will start making sample as your design for your approval. We are willing to send the sample to your end or e-mail you a digital picture. No additional cost will incur. Back